" Talk Isn't Cheap! "

"Poor communication costs money. Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money..."  View a sample using Windows Media Player! View Comprehensive leader's guide with Photocopiable participant worksheets Supporting PowerPoint slides Poor communication costs money. Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money... ...And it's not just money that's wasted; it's energy, enthusiasm for the job, and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. Talk Isn't Cheap! demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates the significant expense of careless communication errors. The cumulative cost of these, sometimes small, sometimes devastating, errors can chisel away at a company's profitability. Running Time: 19 Minutes This program includes: View Comprehensive leader's guide with Reproducible Worksheets Supporting PowerPoint slides Now available in Spanish

KEY TRAINING POINTS: Using these four communication skills will reduce costs in time, morale and money. Make Yourself Clear Plan before you speak - Don't interrupt - Keep it simple - Be specific - Get feedback Add Reinforcement - Don't assume - Repeat and rephrase - Use visuals to reinforce - Get a recap Listen Actively - Speak up if you're confused - Ask questions - Reconfirm the answer Find the Hidden Message - Open a door - Don't get defensive - Ask for a solution

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Purchase: Euros HT 750.00   /  Rental

Available in DVD video, Video on Demand and Streaming Video

Running Time:  19 minutes

This program includes: View Comprehensive leader's guide with Reproducible Worksheets

                                Supporting PowerPoint slides

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